| Q: There seems to be a lot of web
sites selling tickets. Any advice?
A:
Whether or not you purchase your tickets from us, I suggest you check the
other web site out thoroughly before you
give them
your credit card number. Verify how long they have actually been
online selling tickets. You can do this at
quite a few different
web sites, but I recommend
kloth.net. You can check the actual date the domain name was
registered, etc. Here you would look
"Creation date:" to see when that particular domain name was registered.
Quite
a few web sites will lead you to believe they have
been online for 'years' when in fact, have actually been online a
very short
time. If a web site would deceive to you and make you believe they have
been online for 'years', but in
reality,
only been online for a short time, why trust them with your credit card
number? We only believe in telling the
truth.
We have been online since January, 2000, and can prove it. We didn't
get our reputation of being one of the 'oldest
and most trusted ticket websites" by
misleading our clients. |
Q: What if we loose the tickets?
A: We cannot issue any refund for lost tickets. We do suggest
that when you receive the tickets, you either write the ticket
numbers
down, or find a copier and copy the ticket serial numbers. This way,
the parks can offer some assistance on
the tickets that are lost.
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| Q: How do we order the
tickets? |
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A: You may place an order online, or you may call our
ticket center at 407-396-9020 or toll-free
877-406-4836, and be sure to tell
the operator
you are requesting RATE CODE TC3, in order to get our discounted price..
Our office is open from 8:00 a.m. until
8:30 p.m. EST, seven days a week. If you place your order online, you
will receive an automatic email confirmation, followed
with another
email with more details like your FedEx tracking number, map, or other
information we may require.
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Q. How soon before I arrive in Florida do I have to order my
tickets? |
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A. We request that
you order at least 72 hours prior to arrival. However, you may
purchase tickets at our office with the exception
of Advance
Purchase Price Walt Disney World Park Hopper Plus Passes. These
tickets must be ordered prior to arriving in the
Central Florida
area due to contractual obligations with Walt Disney World. All
tickets are subject to availability and prices are
subject to
change. For more information regarding shipping, delivery or pick
up, please see below. |
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Q. I want to order tickets, but I do not have a credit card.
May I use another form of payment? |
| |
A. Yes, we do accept
other forms of payment. If you are purchasing tickets from our
office, you may use cash, traveler's checks,
debit card, money
order, or cashier's check. All Walt Disney World Park Hopper Plus
Passes listed at the advanced purchase price
on our website MUST be
ordered and purchased before arriving in Central Florida due to
contractual obligations with Walt Disney
World. All tickets are
subject to availability and prices are subject to change. |
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Q. What are your
shipping methods? |
| |
A. We offer guests
to have tickets delivered to your home or business via FedEx
only. Fed Express 2 Day Express would be $12.00 and tickets
would be delivered within 2 business days. Priority Overnight
would be $18.00. We ship within the continental United States at
this time. Once you place your order, we will ship your tickets
the following business day and provide you with your tracking
number. If you have an emergency and need tickets shipped same
day, please call our office at 407-396-9020 so that we may
assist you. Our shipments are delivered Monday through Friday at
this time. Signature will be required on all packages. Tickets
are shipped to the cardholder only.
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Q.
How do you deliver tickets to our resort? Do you leave them
at the counter? |
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A. There is a
one time delivery fee of $5.00. Provided you are staying
within our delivery area, we deliver between 8:00 a.m. and
5:00 p.m., seven days a week. To protect your investment, we
do not leave tickets at the hotel, but deliver to you in
person
within approximately 30-40 minutes once you have
arrived and contacted our office. You will be required to
show proof of
identification and the matching credit card
used to purchase the tickets. If you arrive after 5:00 p.m.,
you may call the following
morning for delivery, or you may
pick up your tickets from our office. We are open until 8:30
p.m., seven days a week. Our
ticket
center address is 3148 Vineland Road,
Kissimmee, Florida 34746. Please ask us for directions by
calling our office
at 407-396-9020.
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Q. Are you
open on holidays? |
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A. Our
2007 holiday closings are not available at the present
time.
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Q. I need to cancel my order. Is there a
fee? |
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A.
While our
terms and conditions are listed on our delivery
information page and the order page, please note
that we can only
cancel your order if you have not
received your tickets. Tickets shipped, picked up or
delivered cannot be cancelled or returned
due to
contractual obligations with the theme parks. If you
have not received your tickets, and we have not yet
charged your
account, there will be no fee. If we
have fulfilled your order, we will cancel your order
per your request and charge a $25.00
cancellation
fee as mentioned in our cancellation policy.
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