Q: How long have you been in
business selling theme park tickets online?
We registered the domain name on December 26, 1999, and went online the
first week of January, 2000. We have been partners with
The Official Ticket Center since day one.
Q: Is this the only website you
A: No, we actually have other
ticket websites, as well as several hotel/motel rental web sites, and a
condo rental website.
Q: Are these vouchers that we will
have to swap? If not, then how does this work?
A: We do not deal with vouchers. Our tickets
are the very same tickets you would get at the gate, except they are at a
cheaper price, plus you do not have to wait in line. There is NO
gimmick to our prices, you simply have to pay for them.
There is no boring, timeshare offering, no welcome breakfast, or anything
like that. You simply order them in advance,
then pick them up, or have them delivered.
Q: Some other website are offering
packages, why not you?
A: Packages are nothing special. They are simply a combination
of single park tickets, packaged together, then offered at the original
combined price of the tickets. There are not any additional discounts to
a package offering, just something to mislead you into thinking
you are saving additional money.
Q: If we are unsure of what all we
want to see, what do you suggest?
you know you are going to spend 4 or 5 days at Disney, then get that ticket.
Purchase the tickets you know you are going to have
enough time to see, and if you have extra time left, then you can always
either stop by our ticket center and purchase additional tickets,
or order them online, and have them delivered.
Q: There seems to be a lot of web
sites selling tickets. Any advice?
Whether or not you purchase your tickets from us, I suggest you check the
other web site out thoroughly before you give them
your credit card number. Verify how long they have actually been
online selling tickets. You can do this at quite a few different
web sites, but I recommend
kloth.net. You can check the actual date the domain name was
registered, etc. Here you would look
"Creation date:" to see when that particular domain name was registered.
Quite a few web sites will lead you to believe they have
been online for 'years' when in fact, have actually been online a very short
time. If a web site would deceive to you and make you believe they have
been online for 'years', but in reality,
only been online for a short time, why trust them with your credit card
number? We only believe in telling the truth.
We have been online since January, 2000, and can prove it. We didn't
get our reputation of being one of the 'oldest
and most trusted ticket websites" by
misleading our clients.
Q: What if we loose the tickets?
A: We cannot issue any refund for lost tickets. We do suggest
that when you receive the tickets, you either write the ticket numbers
down, or find a copier and copy the ticket serial numbers. This way,
the parks can offer some assistance on the tickets that are lost.
Q: How do we order the
A: You may place an order online, or you may call our
ticket center at 407-396-9020 or toll-free
877-406-4836, and be sure to tell the operator
you are requesting RATE CODE TC3, in order to get our discounted price..
Our office is open from 8:00 a.m. until 8:30 p.m. EST, seven days a week. If you place your order online, you
will receive an automatic email confirmation, followed with another
email with more details like your FedEx tracking number, map, or other
information we may require.
Q. How soon before I arrive in Florida do I have to order my
A. We request that
you order at least 72 hours prior to arrival. However, you may
purchase tickets at our office with the exception of Advance
Purchase Price Walt Disney World Park Hopper Plus Passes. These
tickets must be ordered prior to arriving in the Central Florida
area due to contractual obligations with Walt Disney World. All
tickets are subject to availability and prices are subject to
change. For more information regarding shipping, delivery or pick
up, please see below.
Q. I want to order tickets, but I do not have a credit card.
May I use another form of payment?
A. Yes, we do accept
other forms of payment. If you are purchasing tickets from our
office, you may use cash, traveler's checks, debit card, money
order, or cashier's check. All Walt Disney World Park Hopper Plus
Passes listed at the advanced purchase price on our website MUST be
ordered and purchased before arriving in Central Florida due to
contractual obligations with Walt Disney World. All tickets are
subject to availability and prices are subject to change.
Q. What are your
A. We offer guests
to have tickets delivered to your home or business via USPS
only. Currently shipping is free to any Continental US address
and tickets would be delivered within 7-10 business days, Monday
to Saturday. We ship within the continental United States at
this time. Orders placed before 1pm (EST) Monday through
Saturday will ship the same day. Signature will be required on
all packages. Tickets are shipped to the cardholder billing
How do you deliver tickets to our resort? Do you leave them
at the counter?
A. There is a
one time delivery fee of $10.00. Provided you are staying
within our delivery area, we deliver between 8:00 a.m. and
5:00 p.m., seven days a week. To protect your investment, we
do not leave tickets at the hotel, but deliver to you in
person within approximately 30-40 minutes once you have
arrived and contacted our office. You will be required to
show proof of identification and the matching credit card
used to purchase the tickets. If you arrive after 5:00 p.m.,
you may call the following morning for delivery, or you may
pick up your tickets from our office. We are open until 8:30
p.m., seven days a week. Our
center address is 3148 Vineland Road,
Kissimmee, Florida 34746. Please ask us for directions by
calling our office at 407-396-9020.
Q. Are you
open on holidays?
office is closed on Thanksgiving Day and Christmas Day
to allow our staff to be with their families. Our office
closes at 5pm on Christmas Eve and New's Year Eve. We
normally resume regular business hours on January 1st.
Q. I need to cancel my order. Is there a
terms and conditions are listed on our delivery
information page and the order page, please note
that we can only cancel your order if you have not
received your tickets. Tickets shipped, picked up or
delivered cannot be cancelled or returned due to
contractual obligations with the theme parks. If you
have not received your tickets, and we have not yet
charged your account, there will be no fee. If we
have fulfilled your order, we will cancel your order
per your request and charge a $25.00 cancellation
fee as mentioned in our cancellation policy.
We provide a secure environment with 128-bit
encryption for your credit card and personal information. When
you enter our final checkout form, you will see a padlock in your
Microsoft browser or a key in your Netscape browser to let you know
that encryption is enabled: